Development of our digital platform has continued to accelerate, delivering on our objective of providing a world class digital experience. Our overriding strategy is simple, allow our customers to choose the channel they prefer to contact us and we take care of everything at this first point of contact. The results speak for themselves. Bookings made through our digital channels have doubled over the last 12 months and customer satisfaction (NPS) scores, which are already among the highest in this sector globally, are even higher through these digital channels.
