National Windscreens works closely with its fleet and insurance partners to communicate the latest changes to the ever-evolving aftermarket glass repair and replacement market. Dawn Milne and Craig Gibson recently hosted training sessions with fleet management specialist, Venson Automotive Solutions, sharing insights into the industry and discussing future opportunities.
The proliferation of advanced driver-assistance systems (ADAS) technology and electric vehicles (EVs) means repairing or replacing vehicle glass now involves recalibrating the ADAS system, increasing the time taken in comparison with a decade ago. Discussing these details often helps partners to appreciate the changing complexities of vehicle glass.
Dawn Milne, account manager at National Windscreens, has a wealth of experience communicating the industry landscape to her customers:
“Our business is based on simplicity, speed and convenience. To combat any uncertainty, we proactively work with our partners to share insights, engaging with them personally to highlight the transparency of our work. The discussions focus on the evolution of the technical side of automotive glazing, our improvements to operational capacity, with updates regarding the progression of our sustainability programme.
“Our market leading right first-time approach dictates how we work with our partners. Developing relationships with our connections and listening to their priorities is essential to formulate a plan. This collaborative approach allows us to deliver a bespoke arrangement to suit their needs and helps us to support our partners in achieving their internal KPIs by setting goals, identifying service gaps and measuring our progress,” said Dawn.
The team at National Windscreens proactively work with our partners to share insights.
Staff from Venson Automotive Solutions joined Dawn at the training session, along with Craig Gibson, the sustainability and compliance manager at National Windscreens, to share the latest in aftermarket automotive glass.
Dawn continues: “Craig is invaluable at our partner meetings. His background as a windscreen technician and trainer before specialising in ESG gives him a detailed knowledge regarding sustainability, and the presentations he shares are full of insights for our partners.
“The reviews are an opportunity to update our partners about the changes within the industry and how it affects their services. Communicating the latest in automotive glass and the associated legislation is critical to setting realistic expectations and providing a dependable and high-quality service.
“We achieve this through detailed market analysis, data insights, which allows us to identify cost savings. We are continuing to evolve the customer journey and offer sustainable solutions for our fleet partners across the UK,” said Dawn.
Craig Gibson comments: “We understand our responsibility as a vital cog in the supply chain of our partners, and they appreciate the insights and value that we provide in these sessions. We are confident that our sustainability programme is the best in the market, and we are innovating on emission reduction working alongside other markets across Europe. National Windscreens has best-in-class decarbonisation commitments, actions, and transparent reporting.
“The mainstream adoption of ADAS technology is having a dramatic impact on how windscreens are repaired and replaced. This means it is vital that we update our partners on the developing legislation, technology and standards regarding glass replacement and calibration equipment, and how it affects our service levels.
“ADAS systems require precise calibration after any replacement so ensuring the system is working as intended is critical for vehicle safety, but it does takes time to complete the process. Communicating the impact with our fleet customers is essential to ensuring a smooth partnership,” said Craig.
Commenting on the training session, Lee O’Neill, operations director at Venson Automotive Solutions, said:
“We were pleased with how the day was structured, the session was really informative, and the message was concisely delivered. Craig and Dawn updated our team on the changes in the industry and how they would impact the service. With some of our staff new to the fleet industry the sessions provided valuable insight into an important aspect of managing fleet vehicles.”
Servicing fleets, businesses and brokers has always been the bedrock of National Windscreens. The customer-focused and commercial approach is designed to achieve high levels of service and provide an effective offering for partners.
To find out more about the fleet support that National Windscreens provides, click here for more information.